Overall Rating

5(53 reviews)94.3% of customers recommend this property

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This is a great propertysubmitted by Charity W. - |Recommended: YesI believe that the staff here is very nice and well-mannered. There is a slight issue of people not picking up after their dog, and some of the maintenance is a bit sub-par. However, this is a quiet community and noise level is at an all-time minimal.
response from property -Hi Charity, Thank you for the 4-start review! We are happy to hear that overall you are enjoying your experience at our community. We do ask that pet owners be responsible and pick up after their pets and for them to be mindful of other residents, but at times accidents do occur. We apologize for any inconvenience this can cause and we encourage our residents to report issues like these to the front desk or leasing office at time of occurrence so that they can be addressed immediately. We truly value your feedback and are always looking for ways to improve our community experience. Our Property Manager welcomes the opportunity to discuss your concerns in more detail to help us better understand how we can improve our service. Please reach out to her at 301-668-0777 at your earliest convenience. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Beautiful place with modern amenitiessubmitted by Douglas S. - |Recommended: YesPerfect for my work commute and I look forward to coming home to it every day from DC. Location is prime for me. New neighbors above me are loud but seem to be quieter after 10pm which works. Overall, great for a young professional and I just renewed my lease.
response from property -Hi Douglas, Thank you very much for taking the time to share your experience. We are so happy to hear that you enjoy calling The Reserve home! We understand that noise from neighboring apartments can happen from time to time and apologize for any inconvenience this may have caused. We are happy to discuss and address any specific concerns you have, like noise, that may be affecting your enjoyment of the community. Please reach out to our team directly at 301-668-0777 at your earliest convenience. Sincerely, Ashleigh N.
No issues with the property.submitted by Marcellus J. - |Recommended: YesIt's a quiet community and conveniently located near the interstate.
response from property -Hi Marcellus, We are happy to hear that you are enjoying your experience at our community! Thank you for the positive review and for choosing to call Reserve at Ballenger Creek home! Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Love the location, property, and staffsubmitted by Edwin K. - |Recommended: YesProperty is great, location is great, staff is great. Maintenance is super fast and usually addresses issues without too much pestering.
response from property -Hi Edwin, Thank you so very much for such a positive review and for sharing your experience with our community and team. We are happy to hear that you love living here! We truly value and appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Good place to livesubmitted by Donielle M. - |Recommended: YesGood place
response from property -Hi Donielle, Thank you for the 4-star review! We are happy you enjoy calling Reserve at Ballenger Creek home! Sincerely, Ashleigh N.
Nosubmitted by Anthony M. - |Recommended: Yesno
response from property -Hi Anthony, Thank you for the 3-star review. Our Property Manager would like the opportunity to speak with you further regarding your review to help us better understand any concerns you may have. She will be reaching out to you shortly. Sincerely, Ashleigh N.
There should be more trash disposal placessubmitted by Ruhallah A. - |Recommended: NoThere are not enough trash disposals.
response from property -Hi Ruhallah, Thank you for taking the time to review our community and for providing feedback. We value the opinions of our residents and our Property Manager welcomes the opportunity to speak with you further regarding your concerns. Please reach out to her at 301-668-0777 at your earliest convenience. We look forward to speaking with you soon. Sincerely, Ashleigh N.
I cant answer this because I could not read the whole sentence.submitted by JAMILYN H. - |Recommended: YesI would tell them that it is a quite community and seems to be a good group of people to live so closely around. Maintenance takes care of things immediately for you and the office staff is professional but also very reasonable to talk with if you would have a concern.
response from property -Hi Jamilyn, Our team strives to provide amazing customer service and we are happy to hear that we're taking good care of you. Thank you for choosing to call the Reserve home! Sincerely, Ashleigh N.
Decent place, way to expensivesubmitted by Lisa - |Recommended: YesThese apartments have nice upgrades but they are way too expensive. My unit was updated and I had great appliances. The pool isn't very big but nice and the fitness center is decent and secure. Very pet friendly and close to everything. These apartments are constantly dusty with the black appliances. No bug problems at all. Unfortunately for me I had rude neighbors who lived under me. I lived at the top floor and all they did was let their kids run, bang, and scream. It was awful. I complained to the office in writing and they did nothing. My so called walk in closet was a joke. You can step into it but it isn't a true walk in at all. Waaaaaayyyyy to expensive. I moved because the rental rates were going sky high. Over 1800 if I wanted to go month to month is more than a mortgage. I was already paying 1460 which wasn't at all cheap. You will move in and get the best deal for the first year. After that expect rent to go up. Overall a good experience with a few cons
response from property -Thank you for taking the time to share your experience with us. We are happy to hear that overall you were happy with the community, but understand that there are a few improvements that could have been made. Typically with noise violations, we ask that they are put in writing, and then we follow up with the apartment that is causing the issue. Unfortunately, it can take a few notices before the issue is resolved. We apologize that you continued to experience an issue after reaching out to our management team. We truly value you as a resident and are happy to discuss lease renewal options with you, to see if there is anything we can do. Please reach out to our Property Manager at 301-668-0777, we look forward to speaking with you soon. Sincerely, Taryn S.
Good for the area, priceysubmitted by Shari C. - |Recommended: YesBedrooms are too small. Black kitchen counters get dusty on a daily basis. Relatively quiet building until you have a specific neighbor playing an instrument. Management seems to do something about the noise only after 3 or 4 complaints. They have free events here which are nice. Parking is never an issue, but i think it depends on the side of the building you are on.
Great place to livesubmitted by Christopher H. - |Recommended: YesA great community with some long time residents that make you feel like home . The only setback I have from living here for over 2 years is the occasional inconsiderate neighbor, which happens regardless of where you live. Other than that, it's a great place to live and close to the highways and places to eat shop.
Great Place to Live submitted by Susan T. - |Recommended: YesFor apartment living this cannot be beat Great price - updated clean apartments and have been so happy with very quiet neighbors Clean surroundings, and wonderful staff are there to assist you with any issues The community spirit at the Reserve with all of the fun events that they put on has made my stay a very welcoming experience Safe area, great parking room if your apt. is closer to CVS street side and so close to everything you need
Fantastic Service and Beautiful Apartmentssubmitted by Samantha L. - |Recommended: YesWe shopped around for a while before finally coming across the Reserve. The location is great, although I wish there was more security or a fence, anyone could walk into the parking lot or walk around the apartment complex. The grounds are always well kept, and the apartments themselves are beautiful. Everything we had issue with was taken care of right away. We can hear our neighbors as if they were right next to us, but I think this is also due to them yelling most of the time, as they aren't the quietest. Some of our appliances aren't the most updated, but other than that most of the apartment feels like new. Customer service is great as well.
Great Location, Great Staffsubmitted by Derek W. - |Recommended: YesThis property is so close to everywhere you want to be The office and maintenance staff are prompt and courteous. The grounds are kept immaculately and any maintenance requests I had were met within 24 hours. My only real complaints are 1 My particular apartment was on the ground floor and I had a family of elephants living above me who got up for work at 3-4am every day and a family across from me who liked to come in late and then argue in the hall on their cellphones. Not Ballenger Creek's fault 2 I put in a maintenance request for my loud, screechy dryer. The request was filled the next day, and they determined there was nothing wrong. After it was serviced, the screeching sound still occurred, along with rust stains on my sheets and clothing and every one of my drawstrings being pulled out and left in a rusty mangled mess on the dryer floor. Despite these issues, it was one of my better apartment experiences and I'd absolutely recommend it.
Great Place to Livesubmitted by Heather A. - |Recommended: YesIt is a great place to live. It is peaceful and quiet. Staff is helpful and kind. We enjoyed the pool this summer. It wasn't too crowded at all.