RATINGS & REVIEWS

Overall Rating

4(61 reviews)95.1% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

Great placesubmitted by Linda B. - |Recommended: YesThe Reserve is a great place to live. It’s convenient to everything. The staff are always very polite and professional. If there is a maintenance problem they always take care of it very quickly.
response from property -Hi Linda, We are so happy that you have had such a great experience at our community, thank you for taking the time to share! Our team truly values and appreciates your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Goodsubmitted by Melissa M. - |Recommended: YesI love my apartment, and am in general happy here. Maintenance is quick to respond to requests, and the grounds are well-kept. Noise is an issue, and I can frequently here neighbors or people in the neighborhood playing loud bass at all hours. There is zero parking available after a certain time on this side, which is super annoying. Some of the neighborhood kids are poorly behaved, which is not the complex's fault, but they ran through and pulled the outside fire alarm the other day and I'm not sure anything was done about it. But I like the location and my apartment is the perfect size for me, and I love my view in the morning.
response from property -Hi Melissa, We appreciate the glowing compliments about our team but are disappointed to hear that you are having such a difficult time with noise from your neighbors. We understand that noise from neighboring apartments can happen from time to time and apologize for any inconvenience. We want you to know that we are fully equipped to handle these types of issues and we would love to speak with you about your concerns in more detail. Would you be open to having our Property Manager reach out to you? We look forward to speaking with you soon. Sincerely, Ashleigh N.
Could be some improvements but Overall Satisfiedsubmitted by Andrea O. - |Recommended: YesLiving in the apartment is great and the grounds are well kept. There are only 2 inconveniences trash removal and parking. Usually hard to find a spot near my apartment and to take trash out I have to transport it with my vehicle to the other side of the complex this is most inconvenient, especially for those with a very busy schedule .
response from property -Hi Andrea, Thank you for the positive review and for sharing your feedback with us. We want you to know that we take your concerns seriously and we will evaluate to see if there are any changes we can implement. We are always looking for ways to improve our community and your feedback definitely helps us achieve that goal. We appreciate you choosing Reserve at Ballenger Creek for your home, please do not hesitate to reach out if there are any other ways we can improve our services. Sincerely, Ashleigh N.
Love it,submitted by Abel R. - |Recommended: YesThank you for the good service
response from property -Hi Abel, We are so happy to hear that you are loving our community and that we are taking such good care of you! Please let us know if there is anything else we can do. Sincerely, Ashleigh N.
Best apartment I've ever hadsubmitted by Lee S. - |Recommended: YesFriendliest staff I have ever dealt with, they do their best to make the community feel like a giant family. Maintenance requests are handled very quickly and they have no issues with you making silly requests, like changing lightbulbs. I've seen absolutely no traces of pests anywhere. Parking isn't usually a problem unless you get in late at night. It's very pet and family friendly here.The grounds are amazingly well kept and beautiful. There are a ton of community events held in the club house, most of which involve free food. There's very little crime in the neighborhood and safety concerns are addressed immediately. The only downside I've dealt with is there's only one trash compactor for the whole community, so you have to go for a walk drive to drop off trash and recycling. Other than that, I absolutely love living here and will be staying for as long as possible.
response from property -Wow! Thank you so much for that wonderful review and for sharing your experience with us. We strive to offer the highest level of service and are so happy to see that you have had that experience at our community. Please do not hesitate to let us know if there is anything else we could do to be of service. Sincerely, Taryn S.
Nice building, but thin wallssubmitted by Hilary Y. - |Recommended: YesThey staff is super nice, and the space is decent for the price. I would complain that the walls are PAPER thin. My neighbors upstairs stomp around, play loud music, and have an enormous dog and kids that run around and make noise from 6am to 11pm. It may be them, but I also hear lots of noise at night. Again, nice place, close to 15, 270, 70... but not quiet.
response from property -We are so sorry you are experiencing noise from your surrounding neighbors. We want you to know that our team is happy to help address these issues. Our property manager will be reaching out today so that we can start to address this concern for you. We look forward to speaking with you soon. Sincerely, Taryn S.
It's fine.submitted by Nicholas T. - |Recommended: YesA great place to live except for one major issue. It sounds like whomever lives above you has a bowling alley in their apartment. Whatever my upstairs neighbors are doing is making my ceiling shake and rattling the pictures on my wall like an earthquake every day.
response from property -Nicholas we are so sorry to hear that you are experiencing that type of noise from your neighbors above. We want you to know that are team is completely capable of addressing these types of concerns. Our property manager will be reaching out to you today to discuss this. We hope that we can find a resolution soon for you and look forward to speaking with you soon. Thank you for sharing your concerns with us. Sincerely, Taryn S.
Nice place to live for a short timesubmitted by Kaitlyn S. - |Recommended: YesPros Nice area, everything is with in 10 mins or less, Great Elementary School OGES Cons thin walls, one trash area for the whole property, parking is crazy- unless you park in the same spot all day or park before 5 pm, you will parking in over flow parking.
response from property -Hi Kaitlyn, Thank you so much for the positive review! We’re always looking for ways to improve our community experience and your feedback is greatly appreciated. Please let us know if there is anything else we can assist you with in the future. Sincerely, Ashleigh N.
This is a great propertysubmitted by Charity W. - |Recommended: YesI believe that the staff here is very nice and well-mannered. There is a slight issue of people not picking up after their dog, and some of the maintenance is a bit sub-par. However, this is a quiet community and noise level is at an all-time minimal.
response from property -Hi Charity, Thank you for the 4-start review! We are happy to hear that overall you are enjoying your experience at our community. We do ask that pet owners be responsible and pick up after their pets and for them to be mindful of other residents, but at times accidents do occur. We apologize for any inconvenience this can cause and we encourage our residents to report issues like these to the front desk or leasing office at time of occurrence so that they can be addressed immediately. We truly value your feedback and are always looking for ways to improve our community experience. Our Property Manager welcomes the opportunity to discuss your concerns in more detail to help us better understand how we can improve our service. Please reach out to her at 301-668-0777 at your earliest convenience. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Beautiful place with modern amenitiessubmitted by Douglas S. - |Recommended: YesPerfect for my work commute and I look forward to coming home to it every day from DC. Location is prime for me. New neighbors above me are loud but seem to be quieter after 10pm which works. Overall, great for a young professional and I just renewed my lease.
response from property -Hi Douglas, Thank you very much for taking the time to share your experience. We are so happy to hear that you enjoy calling The Reserve home! We understand that noise from neighboring apartments can happen from time to time and apologize for any inconvenience this may have caused. We are happy to discuss and address any specific concerns you have, like noise, that may be affecting your enjoyment of the community. Please reach out to our team directly at 301-668-0777 at your earliest convenience. Sincerely, Ashleigh N.
No issues with the property.submitted by Marcellus J. - |Recommended: YesIt's a quiet community and conveniently located near the interstate.
response from property -Hi Marcellus, We are happy to hear that you are enjoying your experience at our community! Thank you for the positive review and for choosing to call Reserve at Ballenger Creek home! Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Love the location, property, and staffsubmitted by Edwin K. - |Recommended: YesProperty is great, location is great, staff is great. Maintenance is super fast and usually addresses issues without too much pestering.
response from property -Hi Edwin, Thank you so very much for such a positive review and for sharing your experience with our community and team. We are happy to hear that you love living here! We truly value and appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Good place to livesubmitted by Donielle M. - |Recommended: YesGood place
response from property -Hi Donielle, Thank you for the 4-star review! We are happy you enjoy calling Reserve at Ballenger Creek home! Sincerely, Ashleigh N.
Nosubmitted by Anthony M. - |Recommended: Yesno
response from property -Hi Anthony, Thank you for the 3-star review. Our Property Manager would like the opportunity to speak with you further regarding your review to help us better understand any concerns you may have. She will be reaching out to you shortly. Sincerely, Ashleigh N.
There should be more trash disposal placessubmitted by Ruhallah A. - |Recommended: NoThere are not enough trash disposals.
response from property -Hi Ruhallah, Thank you for taking the time to review our community and for providing feedback. We value the opinions of our residents and our Property Manager welcomes the opportunity to speak with you further regarding your concerns. Please reach out to her at 301-668-0777 at your earliest convenience. We look forward to speaking with you soon. Sincerely, Ashleigh N.